How can a company deliberately make its own product useless with an upgrade, and not warn customers about it? Antonio Olmos He had to pay £270 for a replacement and is furious. When Olmos, who says he has spent thousands of pounds on Apple products over the years, took it to an Apple store in London, staff told him there was nothing they could do, and that his phone was now junk. He accepted the upgrade, but within seconds the phone was displaying “error 53” and was, in effect, dead. He says he thought no more about it, until he was sent the standard notification by Apple inviting him to install the latest software.
They repaired the screen and home button, and it worked perfectly.” Because I desperately needed it for work I got it fixed at a local shop, as there are no Apple stores in Macedonia.
“I was in the Balkans covering the refugee crisis in September when I dropped my phone. Olmos had previously had his handset repaired while on an assignment for the Guardian in Macedonia. No choice: journalist Antonio Olmos dropped his iPhone while covering the refugee crisis and had to use a local repair shopįreelance photographer and self-confessed Apple addict Antonio Olmos says this happened to his phone a few weeks ago after he upgraded his software.
